If you are not satisfied with the product you have purchased and wish to get a refund, you may return it within 30 days after receiving the original order. The returned product must be in the state you received it and in excellent condition. The item should be returned to the address provided by our Customer Service Department. Any incorrect address used by the customer will result in the returned product not being processed.
Once our fulfillment center receives your product, it will then be inspected with your attached documentation. It generally takes from 2 to 6 weeks, to complete a refund.
Replacement requests can be processed within 30 days of the original receiving date. To process the replacement, we will need to have the actual purchased product returned to us. If there is a price difference, you will need to place a new order. If the price of the product to be shipped is lower than the original item, we will proceed with the inspection of the item as soon as it arrives at our fulfillment center, and issue a partial refund.
Should you be unable to send us the original product, we will proceed with the replacement at our discretion.
Expect a time period of 5 to 10 business days for your returned product to be received, inspected, re-processed into inventory, and the shipping of your new item.
Your refund may take up to 4 weeks, depending on your method of payment. This begins upon our receiving your returned item and the following inspection. If your order is canceled before being shipped, we will proceed with a refund. You may cancel your order within 4 hours after placing an order.
If you have not received your order by the estimated delivery date, please contact us immediately.
COVID19 UPDATE: Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products after they have been delivered, we are forced to temporarily cease all refunds and returns, for the safety of our customers and associates alike.